Shipping policy

Last updated: 3 September 2026

This Shipping Policy explains how ROBAM delivers appliances purchased through robam.net.au. It should be read together with our Returns & Refunds Policy and Privacy Policy.

1. Delivery area and charges

We deliver appliances across Australia.

If your postcode is eligible for delivery, complete delivery is included at no extra charge, provided the product is in stock.

If your postcode is not eligible for free delivery, we will provide a delivery quote before the order is confirmed. We will only dispatch the goods once you approve the quote.

2. Delivery requirements

To help the delivery proceed smoothly, please make sure that:

  • access paths are clear for delivery personnel and a hand truck; and
  • adequate parking is available for the delivery vehicle.

Please tell us in advance if any of the following apply to your location:

  • apartment deliveries that require valid parking, such as visitor parking or a loading zone;
  • no street parking, parking bays shorter than 10.5 metres, or parking more than 100 metres from the delivery address;
  • narrow streets less than 3.2 metres wide, including parked cars;
  • deliveries that require carrying goods up multiple flights of stairs (additional fees apply);
  • driveways narrower than 3.2 metres;
  • doorways or staircases narrower than 75 cm;
  • loading docks with height clearance below 3.8 metres; or
  • commercial addresses or construction sites (please provide operating or construction hours in advance).

We can also remove and dispose of old appliances. This service is limited to rangehoods, cooktops and ovens, incurs an extra fee, and should be arranged with us before delivery.

3. Delivery timeframes

  • Payment processing: payments usually clear within 1–5 business days.
  • Scheduling: once payment is confirmed, we will contact you by email to arrange a delivery time.
  • Standard delivery: 3–7 business days after scheduling, depending on location and carrier availability.
  • Typical end-to-end timing: about 6–11 business days from payment confirmation to delivery.
  • Remote or regional areas: additional time may be required.
  • Public holidays and peak periods: timing may vary, including around Christmas.

These timeframes are estimates, not guaranteed delivery dates. If you need to change or cancel a delivery or installation date, please contact us as soon as possible.

4. Installation

Professional appliance installation is available. Pricing and availability depend on the product and your location. Please contact us, or request a booking through our Schedule Service page, for details.

5. Delivery delays

ROBAM will take reasonable steps to deliver within the timeframes described above. If delivery is delayed because of stock availability, transport issues, or events outside our reasonable control, we will contact you and complete delivery as soon as reasonably possible.

Nothing in this policy limits your rights under the Australian Consumer Law.

6. Your delivery details

Please provide complete and accurate delivery information, including any access restrictions listed above. If a delivery fails because the details you provided are incorrect or incomplete, a redelivery fee may apply and must be paid in full before a second attempt.

If the product arrives damaged, please see our Returns & Refunds Policy and notify us within 2 business days.

7. Contact us

If you have questions about delivery, eligibility, access or installation, please contact ROBAM Australia: