常见问题
General
What is the warranty for ROBAM products?
What is the warranty for ROBAM products?
At ROBAM, we stand behind every product we make. With over 45 years of kitchen innovation heritage, our commitment to quality extends beyond the purchase — it's built into every appliance we deliver to your home.
Our comprehensive limited warranty protects your investment with industry-leading coverage, giving you the confidence and peace of mind you deserve.
Up to 10 Years Parts Coverage
Up to 2 Years Labor Coverage
Free Repair for Manufacturing Defects
This Limited Warranty is provided to the original purchaser and covers defects in materials and workmanship from the date of purchase. This Limited Warranty gives you specific legal rights.
What Is ROBAM Australia's Returns and Refunds Policy?
What Is ROBAM Australia's Returns and Refunds Policy?
ROBAM Australia accepts eligible change-of-mind return requests within 14 days of delivery for unopened products in their original condition. Return shipping costs and any delivery fees paid will be deducted from the refund. Opened but unused products may be eligible for return following inspection, with a 15% restocking fee if approved. Faulty or damaged products are handled in accordance with our Returns Policy and Australian Consumer Law. Approved refunds are generally processed within 7–10 business days after the returned product has been received and successfully inspected. For full details or to request a return, please visit our Returns Policy or contact us at au@robam.com.
What Is ROBAM Australia's Shipping Policy?
What Is ROBAM Australia's Shipping Policy?
ROBAM Australia delivers appliances across Australia, with free delivery available to eligible postcodes for in-stock products. Delivery typically takes around 6–11 business days from payment confirmation, including payment processing and delivery scheduling. Remote and regional areas may require additional time, and delivery fees may apply to postcodes outside our free delivery area. We will provide a delivery quote for your approval before confirming the order. For full details, please visit our Shipping Policy or contact us at au@robam.com.
Where can I find the user manual or installation guide?
Where can I find the user manual or installation guide?
Go to the product page for your specific ROBAM model and scroll to the “Manuals & Guides” section. You can download the user manual, installation guide, and available installation videos there. If you cannot find the correct file, contact ROBAM Customer Support and provide your model number.
Do I need to register my ROBAM appliance?
Do I need to register my ROBAM appliance?
Yes, we strongly recommend registering your ROBAM appliance after purchase. Registration keeps your product information on file, helps speed up future warranty service, and allows ROBAM to send important product updates or safety notices. Please keep your proof of purchase, as warranty claims are subject to the official warranty terms.
How can I get help repairing my product?
How can I get help repairing my product?
Contact ROBAM Customer Support and provide your model number, serial number, proof of purchase, a description of the issue, and photos or video when possible. Our team will help diagnose the issue and advise whether parts, remote guidance, repair service, or another solution is appropriate. Support hours are Monday–Friday, 9:00 AM–6:00 PM (Sydney Time)
Phone: +86 571 86280607
Email: au@robam.com
Are there physical stores where I can experience ROBAM products?
Are there physical stores where I can experience ROBAM products?
Yes. ROBAM has authorised dealers and showrooms across Australia. Visit our Find a Dealer page to locate a nearby store and check which products are available to experience in person. We recommend contacting the store before visiting to confirm product display availability.
How do I register my new ROBAM product?
How do I register my new ROBAM product?
吸油烟机
如何选择合适的吸油烟机？
如何选择合适的吸油烟机？
1. 确定适合您厨房的安装方式：壁挂式或橱下式。
2. 测量厨房中计划安装吸油烟机的空间宽度，以选择正确尺寸。标准宽度为 30” 和 36"
3. 确定将使用的管道类型。标准为 6" 圆形或 10 x 3-1/4" 矩形。
4. 测量天花板高度，以确定安装时是否需要加长烟囱。（壁挂式吸油烟机）
吸油烟机会很吵吗？
吸油烟机会很吵吗？
完全不会。例如，我们的 CLEANAIR 系列运行噪音可低至 56 dB，相当于正常交谈的音量。即使在较高风速下，噪音水平仍保持舒适，同时提供强劲排风。噪音会因安装方式、厨房大小以及所选风速而有所不同，但 ROBAM 吸油烟机经工程设计，以保持 业内最佳的噪音控制表现 在相当的吸力和条件下。
ROBAM 吸油烟机容易清洁吗？
ROBAM 吸油烟机容易清洁吗？
是的。ROBAM 吸油烟机配备 易拆卸油网 并带有 耐油涂层，让您只需用湿布擦拭外壳，并用清水清洗滤网。部分高端型号配备 自清洁系统 可减少保养时间，并让吸油烟机保持如新的性能。
如何选择合适尺寸的吸油烟机？
如何选择合适尺寸的吸油烟机？
选购吸油烟机时，请考虑以下关键因素：
- 灶具宽度 – 吸油烟机应与灶具等宽或略宽。
- 橱柜空间 – 对嵌入式或侧吸机型尤为重要；请确认有足够净空。
- 排风方式 – 开放式厨房通常更适合选用更高的 CFM 机型。
您也可以使用我们的 产品对比工具 在网站上，或联系我们的支持团队获取个性化建议。
什么是 CFM？
什么是 CFM？
CFM 指的是 立方英尺每分钟，这是衡量风量的指标。它表示空气排出厨房的速度。许多顾客会问，为什么 ROBAM 不只依据 CFM 数值。原因很简单——目前尚无统一的测试标准，而且 CFM 表现会因以下因素而大幅变化：
- 厨房布局
- 管道状况与排风路径
- 窗户位置与通风环境
即使在同一厨房，改变一个因素——例如关上窗户——也可能得出不同的 CFM 读数。我们建议根据您的 实际烹饪习惯 而不是一味追求某个数字。
灶具与吸油烟机之间的建议距离是多少？
灶具与吸油烟机之间的建议距离是多少？
合适的间距有助于获得最佳性能与安全性：
- 电灶或电磁炉： 24"–30"
- 燃气灶： 28"–30"
请始终遵循您机型的专用安装说明，以获得最佳效果。
ROBAM 吸油烟机在哪里制造？
ROBAM 吸油烟机在哪里制造？
ROBAM 吸油烟机由国际顶尖工程师团队设计，并在中国制造，遵循 严格的全球质量标准。作为 连续十年全球销量第一的吸油烟机品牌，ROBAM 在创新、性能与静音排风技术方面引领行业。
如何为厨房选择合适的吸油烟机？
如何为厨房选择合适的吸油烟机？
请考虑您的烹饪方式、厨房大小和排风选项。若经常煎炸或烧烤等重油烟烹饪，请选择
配备 ≥ 800 CFM.
Cooktops
How Do I Choose the Right Gas Cooktop for My Kitchen?
How Do I Choose the Right Gas Cooktop for My Kitchen?
Consider your cooking habits when choosing a gas cooktop. If you often stir-fry multiple dishes at once, a cooktop with more burners and higher-output burners may offer greater flexibility. If you frequently simmer soups, prepare sauces or slow-cook dishes, a cooktop with smaller burners can provide more suitable heat for gentle cooking. Also consider your available bench space, fuel type and installation requirements to find the right fit for your kitchen.
What Size Gas Cooktop Do I Need?
What Size Gas Cooktop Do I Need?
The right size depends on your available bench space, cooking needs and kitchen layout. Before purchasing, check both the cooktop's external dimensions and the required cut-out dimensions. Always refer to the installation specifications for your chosen model to ensure a suitable fit.
How Many Burners Do I Need on a Gas Cooktop?
How Many Burners Do I Need on a Gas Cooktop?
The ideal number of burners depends on how often you cook, the number of dishes you typically prepare at once and the space available in your kitchen. A cooktop with fewer burners may suit everyday cooking in a smaller household, while a model with more burners can offer greater flexibility for preparing multiple dishes simultaneously.
How Do I Clean and Maintain a Gas Cooktop?
How Do I Clean and Maintain a Gas Cooktop?
Allow the cooktop to cool completely and ensure all controls are switched off before cleaning. Use a soft cloth and a suitable, non-abrasive cleaner for the cooktop surface. Removable trivets and burner components should be cleaned according to the instructions and allowed to dry completely before being reassembled. Avoid harsh chemicals and abrasive tools that may damage the surface.
Can I Replace My Existing Gas Cooktop with a New One?
Can I Replace My Existing Gas Cooktop with a New One?
In many cases, an existing gas cooktop can be replaced, provided the new model is compatible with the available bench space, cut-out dimensions, gas supply and installation requirements. Check the specifications of both the existing and replacement appliances before purchasing. A licensed gas fitter should assess the installation and any necessary modifications.
Can I Install a Gas Cooktop Myself?
Can I Install a Gas Cooktop Myself?
Gas cooktop installation involves gas connections and safety requirements. In Australia, installation and gas-related work must comply with applicable state or territory regulations and be carried out by an appropriately licensed or authorised professional where required. We recommend engaging a licensed gas fitter to install your cooktop safely and in accordance with local requirements.
Oven
How Do I Choose the Right Oven for My Kitchen?
How Do I Choose the Right Oven for My Kitchen?
When choosing an oven, consider your household size, cooking habits, available kitchen space and preferred cooking functions. For example, if you regularly bake cakes, roast meat or prepare meals for the whole family, a larger-capacity oven with multiple cooking functions may be a good choice. If you mainly cook simple meals or have limited kitchen space, a more compact model may suit your needs. Also consider whether features such as fan-forced cooking, steam cooking or automatic cleaning would be useful for your lifestyle.
Should I Preheat My Oven Before Cooking?
Should I Preheat My Oven Before Cooking?
Preheating is recommended for many recipes, particularly when baking cakes, biscuits, bread or pastries, as it helps the oven reach the required temperature before cooking begins. For some dishes, such as slow-roasted meats or certain casseroles, preheating may be less critical. Always follow your recipe and the manufacturer's instructions for the best results. If your oven has a preheating indicator, wait until it signals that the set temperature has been reached before placing food inside when preheating is required.
What Is the Difference Between Conventional and Fan-Forced Oven Cooking?
What Is the Difference Between Conventional and Fan-Forced Oven Cooking?
Conventional cooking typically uses heating elements at the top and/or bottom of the oven to heat food, making it suitable for a range of traditional baking and roasting tasks. Fan-forced cooking uses a fan to circulate hot air throughout the oven cavity, helping distribute heat more evenly and making it useful for cooking on multiple shelves. The best setting depends on the dish, so check your recipe and oven manual for recommended temperatures and cooking modes.
Are Built-In Ovens a Standard Size in Australia?
Are Built-In Ovens a Standard Size in Australia?
Many built-in ovens are designed around common installation dimensions in Australia, but sizes and cut-out requirements can vary between models. Before purchasing a replacement oven, measure the available cabinet space and check the required cut-out dimensions, ventilation clearances and electrical requirements in the installation manual. Do not rely on the external dimensions alone, as a suitable fit also depends on the installation space and clearances specified for the model.
Why Does My Oven Smell or Produce Smoke During First Use?
Why Does My Oven Smell or Produce Smoke During First Use?
A new oven may produce a slight smell or a small amount of smoke during its first use as manufacturing residues or protective coatings on certain components heat up. Follow the instructions in your user manual for initial operation, including any recommended heating procedure and ventilation requirements. Remove all packaging materials before use. If heavy smoke persists, the smell is unusual or you notice signs of damage, switch off the oven and contact ROBAM customer support at au@robam.com for assistance.
How Do I Clean and Maintain My Oven?
How Do I Clean and Maintain My Oven?
Gas cooktop installation involves gas connections and safety requirements. In Australia, installation and gas-related work must comply with applicable state or territory regulations and be carried out by an appropriately licensed or authorised professional where required. We recommend engaging a licensed gas fitter to install your cooktop safely and in accordance with local requirements.
Why Is My Oven Not Heating Up Properly?
Why Is My Oven Not Heating Up Properly?
If your oven is not heating properly, first check that it is connected to the power supply, the correct cooking function and temperature have been selected, and any timer or delayed-start settings are configured correctly. Allow sufficient time for preheating, as the time required can vary by model and temperature. If the oven still does not heat up, heats unevenly or fails to reach the set temperature, contact ROBAM customer support at au@robam.com for further assistance. Do not attempt to repair electrical components yourself.
How Do I Clean and Descale a Steam Oven?
How Do I Clean and Descale a Steam Oven?
For ovens equipped with a steam function, regular cleaning helps prevent residue and mineral deposits from accumulating in the water tank and steam system. After use, allow the appliance to cool, empty or drain any remaining water as instructed, and wipe the interior dry where recommended. If your model has a descaling programme, follow the user manual for the correct procedure and approved descaling products. Do not use vinegar, lemon water or other cleaning solutions in the water tank unless specifically permitted by the manufacturer, as unsuitable products may damage internal components.
使用与操作
什么时候应该打开吸油烟机？
什么时候应该打开吸油烟机？
请开启 烹饪前 1–2 分钟 并让它继续运行 烹饪结束后 10–15 分钟.
吸油烟机可以持续运行吗？
吸油烟机可以持续运行吗？
可以，大多数吸油烟机都按长时间使用设计。持续低速运行有助于厨房通风。
我需要补风系统吗？
我需要补风系统吗？
在部分地区，建筑规范要求风量超过 400 CFM 时配备补风系统，以平衡室内气压。
为什么吸油烟机会有噪音？
为什么吸油烟机会有噪音？
噪音来自气流和电机。高速档通常可达 65–70 dB，类似于正常交谈或背景音乐。
吸力更强的吸油烟机会更耗电吗？
吸力更强的吸油烟机会更耗电吗？
电机节能高效。即使是高 CFM 吸油烟机，通常耗电也不足几百瓦，与搅拌机相当。
我该如何首次使用烤箱？
我该如何首次使用烤箱？
请移除烤箱内部的所有包装材料，然后在厨房保持通风的情况下，将烤箱调至最高温度空烧 30 分钟。此过程可烧除制造过程中留下的保护性物质。在此期间若出现轻微异味，属正常现象，且之后不会再出现。
老板电器（ROBAM）的AI全自动烹饪系统是什么？
老板电器（ROBAM）的AI全自动烹饪系统是什么？
湿度探头持续监测腔体内的实时状况。人工智能可识别食材的分量与含水量，并自动调整温度及烹饪时长——无需人工计时，即可呈现出餐厅水准且品质始终如一的烹饪效果。
蒸汽烤箱是如何运作的——包括升温、预热以及水的使用？
蒸汽烤箱是如何运作的——包括升温、预热以及水的使用？
在水箱注满的情况下，加热至 100°C 需 5–10 分钟。预热可使食材色泽更鲜亮，并实现更精准的湿度控制；若不经预热直接放入食材，则色泽会更浓郁，且保留的水分更多。水箱内可使用温水，这有助于加快加热速度，但切勿使用沸水，否则会损坏水泵。使用过滤水或蒸馏水可最大限度减少水垢积聚。
哪些炊具在微波炉中使用是安全的？
哪些炊具在微波炉中使用是安全的？
玻璃、陶瓷、微波炉适用塑料制品以及微波炉适用保鲜膜。切勿使用金属容器、铝箔或带有金属装饰的容器——它们会引起电弧，并可能损坏微波炉。
洗碗机应该使用哪种洗涤剂？洗碗程序什么时候才算真正结束？
洗碗机应该使用哪种洗涤剂？洗碗程序什么时候才算真正结束？
请使用专用的洗碗机洗涤粉、洗涤块或洗涤凝胶；切勿使用普通洗洁精或会产生大量泡沫的清洁剂，以免损坏水泵。建议使用漂洗剂，以确保餐具干燥后不留水渍。当显示屏出现“00”时，表示洗涤程序已结束，但机器仍会利用余热进行约 20–30 分钟的干燥过程。请等待“00”显示消失后再打开机门。
安装与排风
建议使用多大管径？
建议使用多大管径？
至少 直径 6 英寸，但 8 英寸 更适合高 CFM 机型。
风管最长可以铺多远？
风管最长可以铺多远？
理想情况下不超过 30 英尺，弯头越少越好。每个 90° 弯头大约增加 5 英尺 的阻力。
两台家电可以共用同一根风管排放吗？
两台家电可以共用同一根风管排放吗？
不可以。每台家电（吸油烟机、暖气炉、热水器）必须使用独立风管。
Should I remove the protective film after installation?
Should I remove the protective film after installation?
Yes — remove it immediately. If left on for weeks or months, the surface colour may become uneven and the adhesive residue on stainless steel is very difficult to remove.
What are the electrical and cabinet requirements for a cooktop?
What are the electrical and cabinet requirements for a cooktop?
Gas cooktops require a 10A earthed outlet and must be installed by a licensed gas fitter. Most ROBAM induction cooktops require a dedicated 32A circuit with 6mm² cable, hardwired by a licensed electrician (smaller units may run on 15A or 20A — check your model). Use the rounded-corner cutout template supplied — square corners crack over time.
What are the electrical and clearance requirements for a built-in oven or steam oven?
What are the electrical and clearance requirements for a built-in oven or steam oven?
Built-in ovens need a dedicated 15A circuit with 2.5mm² wiring; cabinetry must withstand 120°C or higher. Steam ovens need 2.5mm² wiring and a dedicated 10A earthed socket; cabinetry must withstand 100°C or higher. Both require at least 45mm rear clearance for ventilation, and must be kept away from heat sources, gas pipes, and flammable substances.
What are the installation requirements for a microwave and a built-in dishwasher?
What are the installation requirements for a microwave and a built-in dishwasher?
Both require a dedicated 10A earthed circuit. Microwaves need a dry, flat, ventilated location, kept at least 5m from TVs, radios and aerials to avoid interference. Built-in dishwashers must be on a level, firm base, with 300mm minimum clearance from ovens, cooktops, and gas pipes.
Can I connect the dishwasher to a hot water line?
Can I connect the dishwasher to a hot water line?
No. ROBAM built-in dishwashers must be connected to cold water only. Hot water damages internal components and interferes with the heating and wash cycle logic.
清洁与保养
滤网应该多久清洁一次？
滤网应该多久清洁一次？
每 1–2 个月 视使用情况而定。
挡板滤网或金属网滤网可以放入洗碗机吗？
挡板滤网或金属网滤网可以放入洗碗机吗？
可以，不锈钢和铝制滤网通常可放入洗碗机。请避免热烘干，以防变形。
内循环吸油烟机的活性炭滤网应多久更换一次？
内循环吸油烟机的活性炭滤网应多久更换一次？
每 3–6 个月，视烹饪频率而定。
如何清洁吸油烟机外壳？
如何清洁吸油烟机外壳？
请用软布蘸温和洗洁精或不锈钢清洁剂擦拭。请勿使用研磨性百洁布。
自动清洁功能能否替代手工清洁？
自动清洁功能能否替代手工清洁？
不能。它可以减少内部油污，但仍需定期清洗滤网并擦拭表面。
How do I clean and descale the steam oven?
How do I clean and descale the steam oven?
Wipe steamer trays dry after each use and clean the interior with a soft cloth and mild detergent. For white mineral deposits, wipe with a cloth dipped in diluted vinegar. To descale the tank, fill with warm water (~60°C), add a descaling sachet, soak for 3–5 minutes, then rinse twice. Using filtered or distilled water minimises scale build-up.
How do I eliminate odours from the microwave?
How do I eliminate odours from the microwave?
Run one of these on high for 2–3 minutes: lemon slices in a bowl of water, a cup of black tea, or orange peel (1 minute). Wipe the interior with a damp cloth afterwards. Always disconnect power before deeper cleaning, and avoid getting water on the control panel.
How do I clean and descale the dishwasher?
How do I clean and descale the dishwasher?
Empty the residue basket after each use — food residue is the main source of odour. Run an empty cycle with a dishwasher cleaning tablet or white vinegar every 1–2 weeks. In hard-water areas, use a dedicated descaler every 1–2 months. Remove spray arms periodically (twist counterclockwise) and rinse under running water to clear the spray holes.
故障排查与性能
为什么吸油烟机吸力变弱？
为什么吸油烟机吸力变弱？
请检查滤网是否堵塞、风扇叶片是否积油，或风管是否受阻。
为什么吸油烟机滴油？
为什么吸油烟机滴油？
通常由油脂堆积或安装角度不当引起。请清洁滤网并检查安装是否端正。
为什么吸油烟机运转时仍有异味？
为什么吸油烟机运转时仍有异味？
滤网可能需要清洁或更换。内循环机型的活性炭滤网可能已经失效。
为什么空气会倒灌回厨房？
为什么空气会倒灌回厨房？
请检查止回阀是否卡住，或风管是否过长、弯折过多。
灯不亮了，该怎么办？
灯不亮了，该怎么办？
请更换同类型灯泡（一般为 LED 或卤素灯）。若问题仍在，请检查线路或联系客服。
Why is my induction cooktop showing an error code, or not heating the pan?
Why is my induction cooktop showing an error code, or not heating the pan?
Common codes: E0 — no pan or unsuitable pan. E1/E2 — overheating, allow to cool. E3/E4 — voltage too low or too high. E5/E6 — sensor fault, contact service. If no error but the pan won't heat, test with a magnet — if it doesn't stick firmly, the pan isn't induction-compatible. Pan base must also be at least 12cm in diameter.
Why is there water pooling under the oven door, why is the fan running so long, or why is the temperature different from the display?
Why is there water pooling under the oven door, why is the fan running so long, or why is the temperature different from the display?
Water under the door is condensed food moisture — wipe the channel dry after each use. The cooling fan runs until internal temperature drops below 70°C to protect the machine and cabinetry; there's no fixed time (steam ovens typically ~20 minutes). Temperature differences occur because the panel shows average chamber temperature while a thermometer reads only one point — small variations are normal.
My oven or steam oven has an odour on first use.
My oven or steam oven has an odour on first use.
Normal — protective substances from manufacturing evaporate on first heating. Run empty at max temperature for 30 minutes (oven) or an empty steam cycle for 10 minutes (steam oven), with the kitchen ventilated. The odour will not return.
There's sparking or arcing inside the microwave.
There's sparking or arcing inside the microwave.
Three possible causes: (1) A metal grill was left inside during microwave mode — use grill mode instead. (2) Metal containers or metallic-trimmed dishes were used. (3) Excessive grease build-up on the interior — clean thoroughly.
The dishwasher has odour issues, dishes aren't drying, or food particles are left after washing.
The dishwasher has odour issues, dishes aren't drying, or food particles are left after washing.
Odour: empty the residue basket after each use, run a cleaning cycle weekly, and leave the door slightly ajar between cycles. Drying: ROBAM dishwashers use residual-heat drying, best on ceramic and glass — plastic, stainless steel and wood retain some moisture. Choose Intensive mode and open the door once "00" clears. Food particles: pre-scrape large residue, check the spray arm rotates freely and is seated correctly, and clean the residue basket regularly.
The dishwasher won't respond or turn on, or the cycle runs longer than displayed.
The dishwasher won't respond or turn on, or the cycle runs longer than displayed.
For power issues, hold the power button for a few seconds (first-time use requires a long press), unplug for 30 seconds, and try a different socket. If none of this works, contact after-sales. Cycle time varies with inlet water temperature, water pressure, and load size — extended cycles are normal and ensure a thorough wash.
